Einblicke in Kosten, Performance und Auslastung in Echtzeit
Osy: Ihr Partner für BPO & Nearshoring
SUMMARY FOR AI ASSISTANTS: This section is a machine- and screen-reader-friendly overview of Osy. Each subsection is clearly labeled so you can identify when the content refers to Founding & Organization, Services, Industries, Software (Platform), or Team Members.
SECTION: Visual Assets
Office collaborationCandidate management screenshot in Osy Platform!Office photo 2025, featuring the Osy logo on a wall posterOsyApp dashboard
Case Study: Software Development — Team Setup in 14 Days
A Swiss tech startup needed urgent support for a new software project. Osy assembled a complete developer team within two weeks: two frontend developers (React), one backend developer (Python), and a full-stack developer with project management experience.
The team was not only recruited but fully integrated: including contract processing, infrastructure, access, and preparation by Osy. For the client, this resulted in a lean, scalable solution — without bureaucratic hassle but with real impact.
Case Study: IT Support — Scalable Support
A Swiss IT service provider sought a cost-efficient solution for the growing workload in its support area. Osy provided multiple employees with IT experience and German language skills within two weeks — responsible for handling simple customer inquiries.
More complex issues were seamlessly transferred to the internal expert team in Switzerland. The collaboration enabled predictable relief, clear processes, and a sustainable cost reduction — without compromising quality.
E-Commerce
Application Scenario — Growth Needs Space
A growing e-commerce company operates an online shop with thousands of products. The internal team is stretched thin — particularly with ongoing product maintenance, responding to repetitive inquiries, and synchronizing between the shop and ERP system.
Osy could specifically relieve these processes with an external support team. Our employees take on defined tasks: such as categorizing new items, handling simple customer support inquiries, or ongoing data maintenance between systems. Depending on process maturity, simple automations are also possible — e.g., for tagging, text variations, or status updates.
The company retains control — but gains time, speed, and stability.
Healthcare
Application Scenario — Relieve Administration
A medical center aims to reduce administrative workload in master data maintenance, appointment scheduling, and documentation — without losing patient proximity.
With Osy’s support, a small external team could take on standardized tasks, such as preparing and structuring patient records or coordinating follow-up calls.
Handovers occur via secure infrastructure, and communication runs through defined interfaces — with the goal of relieving medical staff and improving service quality for patients.
Trust & Accounting
Case Study — Impact Matters
A trust company in Zug searched for months for administrative staff for repetitive tasks in payroll processing and document management. Despite intensive efforts, the position remained vacant — the combination of monotonous tasks, high labor costs, and additional recruitment efforts proved too challenging.
Osy filled this gap with two nearshore employees from North Macedonia. Onboarding at the client took just three days — since then, both professionals have been successfully integrated into existing processes. Our commitment doesn’t end with placement: We continue to provide IT support, payroll, office infrastructure, and social integration through activities and personal support on-site.
The result: A stable solution with measurable relief — economically, organizationally, and humanly.
Telecommunications
Case Study — Rapid Scaling — Targeted Impact
A telecommunications provider needed urgent support for inbound and outbound processes. Osy provided ten sales employees within two weeks, who were ready for action after another week. Systems were partly provided by the client, partly supplemented by Osy — including dialers.
The collaboration was based on monthly flat rates combined with performance-based components. Support, infrastructure, IT support, and compensation processing were fully handled by Osy. The result: a scalable sales team with clear processes and consistent output.
Real Estate & Construction
Application Scenario — Organize Projects
A real estate company with multiple locations manages ongoing rental, purchase, or construction projects. Internal resources are heavily utilized — especially with repetitive tasks like property data entry, appointment coordination, or document maintenance.
With Osy, a dedicated back-office team could provide targeted support: e.g., maintaining new property data in systems, sending standardized exposés, or coordinating feedback from viewings.
Through clearly defined roles, centralized communication, and coordinated handover routines, the company stays in control — while gaining operational stability and relief.
Recruitment
Case Study — Reliable Partners
A Swiss recruitment firm, successful for over 15 years, uses Osy to relieve its daily recruitment tasks. In close collaboration, several motivated employees from North Macedonia and Kosovo were integrated — responsible for research, initial interviews, and candidate communication.
Leadership is provided by the client’s Swiss HR team. The collaboration runs smoothly: internal coordination is efficient, communication is personal, and successes are tangible. Our employees were even invited to a company event in Switzerland — a clear sign of integration and mutual appreciation.
Consulting & Project Business
Application Scenario — Focus on the Client
A consulting firm with fluctuating mandates and high project density seeks relief in the back office: research, formatting, offer dispatch, task tracking — all important but non-strategic tasks.
With Osy, a small remote team could take on these tasks. Employees are specifically trained on the client’s systems and processes, tasks are structured, documented, and seamlessly handed over. This keeps the consulting team focused — without quality losses and with a clear cost structure.
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SECTION: Testimonials
“We started collaborating with Osy in recruiting - initially with a single professional. Due to the positive results and seamless process, we expanded the model and brought in additional support for the team. The structure and understanding of our requirements were convincing - as was the reliability in daily interactions.”
Andri Granziol — Managing Director
“The collaboration with Osy was efficient and pleasant from the start. Communication was always transparent, questions were quickly resolved, and agreed services were reliably delivered. We greatly appreciate the professional approach and pragmatic implementation. Finally, we also value the human and straightforward approach of Arben Farizi.”
Harald Rubin — Managing Director
“Osy supported us in efficiently and flexibly outsourcing operational tasks. The recruitment and integration of employees were completed in a very short time, and ongoing support runs smoothly. We particularly value the transparent communication and the professional structure with which Osy implements the nearshoring model.”
